Client Engagement Manager
What is Inventables looking for?
Inventables is looking for an individual with management consulting experience and an engineering degree. The candidate should have managed a team and be adept at managing client relationships focused on business improvement, product development, and innovation. This experience must be working with consumer product companies that have revenues over one billion dollars. Strong communication and presentation skills combined with the ability to make clients feel comfortable and confident are a must.
Responsibilities
This position will contribute to our customer satisfaction and renewal metrics. Specific Duties Include:
- This is a client focused position. You will be working with our global Fortune 1000 clients to insure their success using the Inventables Innovation Center. This will involve three primary activities:
- Delivering invigorating kick-off, strategy, and training meetings to inform and motivate our clients.
- Helping the client achieve success on an on-going basis, including quarterly update meetings and weekly phone calls, to ensure on-going success that leads to profit.
- Developing a strategy and metrics for how Inventables will best be utilized by each client.
- Conceptualizing and communicating key principles and anecdotes that lead to client success to create best practice reports and case studies.
- Continually refining and improving the activities associated with working with Inventables to best guide and engage the teams.
- Acting as a feedback mechanism and key member of the Inventables product development team to direct product improvements.
- Traveling: Travel is required, will be global, and is expected to be two to four times per month (one to two days at a time).
You will be responsible for putting our clients in a position to succeed. As a client engagement manager, you are the main point of contact for the client. You must be a trusted resource and expert to guide them in improving their product development process.
Requirements
- At least 7 years professional work experience
- A demonstrated track record of strong client management skills
- Excellent communication skills, both verbal and written
- Strong large audience presentation skills
- A determined, self-disciplined, "can-do" attitude-enjoy "rolling-up your sleeves and getting hands dirty"
- Experience with consumer product development and innovation in companies with greater than 1 billion in revenue
- A willingness to travel two to four times per month (one to two days at a time)
- Strong project management skills
- An engineering degree
About our Team
Honesty and Integrity - We are honest with each other, vendors, customers, and honest with ourselves. We acknowledge things as they are, not as we wish them to be.
Commitment to rational thinking - Decisions are based on logic and reason instead of emotions or intuition.
Dedication - We work hard, this will not be a 9-5 job. We share the entrepreneurial spirit and play to win.
Excellence - As individuals we have higher expectations for ourselves than Inventables has for us. We are committed to personal excellence and self-improvement.
Curiosity - We are curious people that are always learning about new things and investigating new areas: from buying novel products at the grocery store to exploring new information technology.
Compensation
Position is available to start immediately. Compensation includes competitive salary, performance based bonus, and equity ownership. Benefits include:
- The opportunity to be a part of the core team of a growing, exciting start-up
- Health benefits
- Flex hours for nearly every professional employee
- Casual dress everyday
- Exploration budget to satisfy your curiosity
- Located in downtown Chicago in the heart of the River North restaurant and entertainment district
Future growth opportunities
Inventables is a growing start up company. In this position, as with all positions at Inventables, you will be the master of your own destiny. Your success will be determined by how intelligent you are and how hard you choose to work. Success will open the door for future advancement both in compensation and responsibilities. This is the kind of company where you are encouraged to create opportunities for yourself. Your responsibilities will grow as your ability to handle this role improves over time. Possible next steps for growth in this role include VP of Customer Success and Chief Operating Officer.
About Inventables
Founded in 2002, Inventables helps companies engender innovative thinking in their product development teams to help them come up with new, product ideas. Inventables' innovation programs educate teams about materials and technologies that have unexpected properties. This education involves a hands-on experience with actual samples of technologies provided by Inventables. Thousands of product developers at companies including Herman Miller, BMW, Nike, Procter & Gamble, and Black & Decker are working with Inventables. Products directly influenced by Inventables are already beginning to fill store shelves.How to Apply:
Please e-mail jobs at Inventables.com explaining why you are interested in this position and attach your resume. Please include "Client Engagement Manager" in the subject line.